Terms and Conditions
TERMS AND CONDITIONS OF SALE AND RIGHT OF WITHDRAWAL
Dear Customer,
We inform you that the general conditions of sale, reported below,
indicate, in compliance with current consumer protection regulations, the
conditions and methods for making online purchases on the site
www.riveparis.it of Piazzolla Marilisa, hereinafter referred to as the Seller, of the products
of your interest in a safe, easy and convenient way. We therefore invite you to
read and accept them in order to proceed with the purchase.
I. SUBJECT
These general conditions of sale govern the sale of products
marketed by the Seller to consumer users and to users acting for
purposes related to business activity.
These general conditions are effective from the date of acceptance.
of the same by the customer on the site, which is valid for all purposes as
acceptance pursuant to art. 1341 of the civil code.
The seller reserves the right to modify these conditions at any time.
general conditions of sale by reporting them on the site.
Any contractual or extra-contractual liability is excluded.
to the company for direct or indirect damages to persons and/or things caused by the
non-acceptance, even partial, of an order.
II. PURCHASE METHODS
The purchase of products takes place through access to the site and/or the relative
registration. For each of the products a description is available on the site
containing the main characteristics of the same. All the information of
purchase support are to be understood as simple information material
generic.
It is understood that the image accompanying the product description may not
be perfectly representative of its characteristics, but differ in
color, size, accessory products shown in the picture.
Correct receipt of the order is confirmed by the Seller via an email.
automatic email response, sent to the email address
communicated by the customer at the time of registration. This message of
confirmation will contain an "order number", to be used in the event of any
communication with the company. The message will report all the data entered by the
customer who undertakes to verify its correctness and to communicate
any corrections promptly.
In the event of non-acceptance of the order, the seller guarantees timely
communication to the customer.III. PAYMENT METHODS
All prices on the site are intended as prices to the public and, therefore,
inclusive of VAT.
Prices are subject to change without notice and the only correct price is
to be understood as the one indicated at the time of order confirmation.
For certain products, subject to price promotions, the seller reserves the right
right to accept orders by reducing the quantity, upon prior communication and
acceptance by the customer, in the absence of which the order shall be considered
canceled.
In the case of purchasing goods with the "credit card" payment method,
at the same time as the conclusion of the online transaction, the banking institution
reference will authorize only the commitment of the relative amount
to the purchase made. The amount relating to the goods shipped, even partially,
will actually be charged to the customer's credit card only upon
of the delivery of the ordered material to the courier.
For further information or to receive support you can contact the directly
seller or the Customer Support team at telephone number +39 3276566912 in
times indicated.
The goods are sent only after the order has been accepted and received
of the accreditation.
In case of cancellation of the order, either by the customer or in the case of
failure to accept the same by the seller, will be carried out
the cancellation of the same and the release of the committed amount (the times of
release depends exclusively on the banking system). Carried out
cancellation of the transaction, the seller cannot be held responsible
responsible for any damages arising from the release of the committed amount
by the banking system.
The seller reserves the right to request additional documents from the customer
proving ownership of the credit card. In the absence of sending the
documentation the seller reserves the right not to accept the order.
The security of transactions is guaranteed by a data encryption system
(SSL) and direct, secure and certified connections.
IV. DELIVERY METHODS
For each order placed, the seller issues a sales document of the
material shipped. For the issuing of the invoice, the information is valid
provided by the customer at the time of ordering. The customer can request a copy of the
invoice or receipt within three months of issue.
Delivery costs are the responsibility of the customer and are indicated when placing the order.
No responsibility can be attributed to the seller in case of delay
in processing the order or in delivering the order. At the time of
delivery the customer is required to check:
that the packaging is intact, not damaged, not wet, or in any way altered;
that the number of packages corresponds to that indicated in the document
transport.
Any damage to the product or packaging or non-correspondence of the
indications, must be immediately contested to the courier by adding
WRITTEN CONTROL RESERVE, on the courier's proof of delivery. A
Once the courier's document has been signed, the customer will not be able to make any objections
dispute regarding the external characteristics of what was delivered.
In the event of failure to collect the material present within 5 working days
storage at the courier's warehouses due to repeated impossibility of
delivery to the address indicated by the customer when ordering, the order will be
canceled.
APPLICABLE LAW
The sales contract between the customer and the seller is deemed to be concluded in Italy and
governed by Italian law. Unless otherwise established, the Italian law applies
Italian law on the matter.
For the resolution of civil and criminal disputes arising from the conclusion of the
this distance selling contract, if the customer is a consumer, i.e.
a natural person who purchases the goods for purposes not related to his own
professional activity, that is, does not make the purchase by indicating in the order a
VAT number reference, the territorial jurisdiction is that of the Court of
reference of his/her municipality of residence; in all other cases, the jurisdiction
territorial jurisdiction is exclusively that of the Court of the Seller's registered office
INFORMATION ON THE PROCESSING OF PERSONAL DATA
SUBJECT: information and request for consent pursuant to and for the purposes of the
articles 13, 23 and 26 of Legislative Decree 30.6.2003 n. 196, relating to the protection of data processing
of personal data.
The seller informs you pursuant to and for the purposes of art. 13 of Legislative Decree 196/2003
That:
the aforementioned Legislative Decree provides for a series of obligations for those who carry out
"treatments" (i.e. collection, recording, processing,
storage, communication, dissemination, etc.) of personal data relating to
to other subjects, prescribing the duty to inform the interested parties about the
rights that the law recognizes them and on the characteristics of the treatment
of the data;
the processing of your personal data that will be requested from you and that we
will be communicated by you will be carried out at the Seller's premises in
respect for the principles of necessity and relevance with the use of
procedures, including computerized ones, for legal and fiscal obligations for
the performance of contractual obligations;
the data controller is the seller. The data controller
of the data is domiciled for legal purposes at the headquarters of the same company.
During such processing, the owner and the relevant persons in charge may
become aware of the data that will be processed in compliance with the
obligations arising from privacy regulations and according to principles of
correctness;
the processing will take place with manual and automated systems designed to
store, manage and transmit the data themselves, with logic
strictly related to the purposes of the processing, based on the data
in our possession and with an undertaking on your part to communicate to us
promptly any corrections, additions and/or updates;
excluding communications and disseminations carried out in execution of
legal and contractual obligations, the data provided to the undersigned will be
used solely for legal compliance;
the nature of the provision is to be considered strictly necessary in
relation to the purpose of the aforementioned treatments. The provision by
Your of the aforementioned data is essential for the exact fulfillment of the
activities listed above;
Any refusal will make it impossible to fulfill the obligation correctly
to contractual and legal obligations, compromising the continuation
of the relationship established between the parties;
You may exercise your rights towards the owner at any time
of the processing, pursuant to art. 7 of Legislative Decree 196/03, in particular of:
know whether or not personal data concerning you exists and the
their communication in an intelligible form;
be informed about the owner, the purposes and methods of the
treatment and on the possible responsible party, on the subjects or categories of
subjects to whom personal data may be communicated;
obtain the updating, rectification or integration of data;
obtain the cancellation, transformation into anonymous form or the
blocking of the same;
oppose for legitimate reasons the processing of data, subject to the limits established
by law;
oppose the sending of advertising material or for the performance of
market research or commercial communication.
The full text of art. 7 of Legislative Decree 196/2003 relating to the rights of the interested party
is available on the Guarantor's website www.garanteprivacy.it .
Right of withdrawal
Terms and conditions of saleRight of withdrawalThe online customer acting as a consumer is granted the right of withdrawal
withdrawal from the contract, as provided for by articles 64 – 67 of Legislative Decree no.
206/2005, known as the Consumer Code.
It should be noted that this right is reserved only for natural persons, i.e.
those private consumers who act for purposes other than their own
profession. There is no right of withdrawal for legal and natural persons
who act, in relation to the purchase contract, in a professional context.
Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has
right, within 14 calendar days of receiving the purchased products, to
exercise the right of withdrawal, consisting in the possibility of returning the products
received and to obtain a refund of the price paid, without penalty and without
need to specify the reason.
This right applies to all products purchased online on this site, with
the exclusion of audiovisual or computer software products delivered sealed and
subsequently opened by the customer.
The costs of returning the product are borne by the consumer.
The right of withdrawal lapses entirely if the returned product is not
intact, for example, due to the absence of integral elements of the product
(accessories, cables, instruction manuals, etc.) or because the product has
suffered damage for reasons other than transport from the Seller to the consumer, not
previously reported.
Without limitations on the right of withdrawal, upon delivery of the product the
consumer, who has reason to believe that the product itself has been
damaged during transport, you will have to refuse delivery or accept it
with express reservation.
Each collection of intact packages must be carried out by the customer adding the
wording "PACKAGE INTACT, WITHDRAWAL WITH RESERVATION OF INSPECTION
"CONTENT" on the accompanying document (art. 1698 Code
Civil). Any anomaly must then be communicated within eight days with the
following modes:
by registered mail with return receipt to the following address:
MARILISA PITCH
Via Marrano nr 9-11
76016 - Margherita of Savoy - BT - ITALY
Procedure for exercising the right of withdrawal
To exercise the right of withdrawal it is necessary to send, within 14 days of
calendar from receipt of the purchased product, a communication in the
where the intention to withdraw from the contract is clearly expressed
of purchase.
This communication must be sent, by registered letter with acknowledgement of receipt, to the following address:
MARILISA PITCH
Via Marrano nr 9-11
76016 - Margherita di Savoia - BT -ITALY Tel.:327 656 6912
The communication can also be sent, within the same deadline, by
telegram (to the address above),
The consumer will then have to take care of it, using a courier of his choice,
upon shipment of the product (if possible in the original packaging and,
however, always carefully packaged) and complete with all accessories,
of the instruction manuals and everything originally contained therein.
The consumer must make this shipment within ten working days from the
date on which you sent the communication of exercise of the right of withdrawal.
Important notes
Transport costs and responsibility for the goods during shipping,
as required by law, are the responsibility of the consumer.
It is therefore advisable to insure the product with the chosen courier,
taking care to carefully pack the goods, where possible inserting the
original packaging in an external box and, in any case, avoiding
damage the product with adhesive tapes, labels, etc. The product must
be returned intact and complete with all its parts and accessories, including
any warranties, instructions, licenses, cables, etc. In case of damage from
transport occurred during the return, the Seller will take care of
communicate the damage to the consumer within five working days from
receipt of the product, allowing the consumer to file a complaint with the
courier used for transport. Damaged goods will be made available
for the return and the request for withdrawal will be simultaneously
cancelled.
Except as provided below for the case of partial withdrawal, the Seller
will refund, within 14 days from the moment in which the Seller is
having become aware of the exercise of the right of withdrawal, the entire amount
of the purchase and shipping costs for delivery, through the procedure of
refund on your credit card or by bank transfer to your current account
indicated by the consumer; the latter will be responsible for the transport costs
for returning the product.
If the withdrawal is partial (i.e. it concerns only a part of the products
delivered in a single delivery), the reimbursement of shipping costs is excluded
shipping costs incurred by the consumer for the delivery of the products at the time
of the purchase.
As regards purchases with collection at a point of sale of the
Seller, the right of withdrawal is not applicable as it is not a distance selling. In fact, in that case, the consumer has only booked the
product via the Internet, but has not yet purchased it and to do so will have to go
at the point of sale.
Order Cancellation Request
The purchase order can be cancelled in its entirety if, at
at the time of the cancellation request, it is still in progress
preparation of the shipment of the product and, in any case, if the amount
has not yet been cashed; in this case no charge will be made
cost to the customer.
If at the time of the request to cancel the purchase order the
product has already been entrusted to the courier or, in any case, the amount is
been collected, the consumer will have to exercise the right of withdrawal and
return the goods to the Seller.
To this end, it is necessary to follow the procedures indicated above for the exercise of the
right of withdrawal.